Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 Category, Return Window and Actions possible
Category | Returns Window, Actions Possible and Conditions (if any) |
Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc.. Home: Pet Supplies & Rest of Home. (Except Home dcor, Furnishing, Home Improvement Tools, Household Items) | 10 days Refund or Replacement |
Lifestyle: Watch, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kids Thermal, Track Pant, Shrugs), etc... | 10 days Refund, Replacement or Exchange |
Lifestyle: T-Shirt, Footwear, Sari, Short, Dress, Kid’s (Capri, Shorts & Tops), Mens (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Womens (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc... | 14 days Refund, Replacement or Exchange |
Medicine (Allopathy & Homeopathy) | 2 days Refund |
Home: Home Improvement Tools, Household Items, Home dcor, Furnishing | 7 days Refund or replacement |
Books (All books) Sports Equipments (Racquet, ball, support, gloves, bags etc.) Exercise & Fitness Equipments (Home Gym combos, dumbbell etc.) Auto Accessories - Car and Bike accessories (helmets, car kit, media players etc.) | 7 days Replacement only Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product. |
* Eligibility for Returns*
Returns may be initiated under certain circumstances, including but not limited to:
- Defective or damaged items received.
- Incorrect or incomplete orders.
- Items that do not meet the specifications or descriptions provided on SmartTradeHunt.com.
- Orders that have not been delivered within the specified timeframe.
* Returns Process*
Buyers can initiate a return by contacting our customer support team within 14 days of receiving the order. Sellers will be notified of the return request and given an opportunity to respond and resolve the issue. If the issue cannot be resolved satisfactorily, SmartTradeHunt.com will facilitate the returns process.
* Returns Criteria*
Returns will be accepted based on the following criteria:
- The item must be in its original condition and packaging.
- The return request must be made within the specified timeframe.
- The reason for the return request must be valid and documented.
- Returns may be subject to a restocking fee or return shipping costs, depending on the circumstances.
* Returns Shipping*
Buyers are responsible for shipping returned items back to us or to the seller and are responsible for the cost and risk of returning the goods to us or to the seller. We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service with actual receipt of the goods or proof of received return delivery. SmartTradeHunt.com will provide further instructions and guidelines for returning items, including the address to which the item should be shipped and any relevant shipping instructions.
* Returns Disputes*
In the event of a dispute between the buyer and seller regarding a return request, SmartTradeHunt.com will mediate the dispute and make a final determination based on the evidence provided by both parties. Our decision will be final and binding.
* Returns Exceptions*
There may be certain exceptions to our returns policy, including:
- Custom-made or personalized items.
- Digital products or services.
- Items damaged or lost due to buyer negligence, misuse or wrong delivery address.
* Returns Fraud Prevention*
SmartTradeHunt.com takes fraud prevention seriously and reserves the right to investigate and deny return requests that are suspected of being fraudulent or abusive. We may require additional verification or documentation to process certain return requests.
* Returns Communication*
All communications regarding returns, including requests, approvals, denials, and updates, will be conducted through SmartTradeHunt.com's messaging system or email. Buyers and sellers are encouraged to keep records of all communications related to return requests.
* Returns Policy Updates*
SmartTradeHunt.com reserves the right to update or modify this Returns Policy at any time to reflect changes in our business practices or legal requirements. Users will be notified of any significant changes to the policy via email or through our platform.
* Contact Information*
For inquiries or assistance regarding returns, buyers and sellers can contact our customer support team at support@SmartTradeHunt.com.
* Governing Law*
This Returns Policy shall be governed by and construed in accordance with the laws of the state jurisdiction where SmartTradeHunt.com operates, without regard to its conflict of law principles.
This Returns Policy is designed to ensure a fair and transparent process for handling returns on SmartTradeHunt.com, while also protecting the interests of both buyers and sellers. If you have any questions or concerns about our returns policy, please don't hesitate to contact us.
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