Refund Policy Page
At SmartTradeHunt.com, we strive to provide the best possible experience for our buyers and sellers. We understand that sometimes issues may arise with orders, and we are committed to ensuring fair and transparent procedures for refunds. This Refunds Policy outlines the guidelines and procedures for requesting and processing refunds on our platform.
**1. Eligibility for Refunds**
Refunds may be requested under certain circumstances, including but not limited to:
- Defective or damaged items received.
- Incorrect or incomplete orders.
- Orders that have not been delivered within the specified timeframe.
- Orders canceled before shipment.
**2. Refunds Process**
Buyers can request a refund by contacting our customer support team within 14 days of receiving the order. Sellers will be notified of the refund request and given an opportunity to respond and resolve the issue. If the issue cannot be resolved satisfactorily, SmartTradeHunt.com will facilitate the refund process.
**3. Refunds Criteria**
Refunds will be granted based on the following criteria:
- The item must be in its original condition and packaging.
- The request must be made within the specified timeframe.
- The reason for the refund request must be valid and documented.
- Refunds may be subject to a restocking fee or return shipping costs, depending on the circumstances.
**4. Refunds Processing Time**
Once a refund request has been approved, SmartTradeHunt.com will process the refund within 1-30 business days. The refund will be issued in the original form of payment used for the purchase, unless otherwise agreed upon by both parties.
**5. Refunds Disputes**
In the event of a dispute between the buyer and seller regarding a refund request, SmartTradeHunt.com will mediate the dispute and make a final determination based on the evidence provided by both parties. Our decision will be final and binding.
**6. Refunds Exceptions**
There may be certain exceptions to our refunds policy, including:
- Custom-made or personalized items.
- Digital products or services.
- Items damaged or lost due to buyer negligence, misuse or wrong address.
**7. Refunds Fraud Prevention**
SmartTradeHunt.com takes fraud prevention seriously and reserves the right to investigate and deny refund requests that are suspected of being fraudulent or abusive. We may require additional verification or documentation to process certain refund requests.
**8. Refunds Communication**
All communications regarding refunds, including requests, approvals, denials, and updates, will be conducted through SmartTradeHunt.com's messaging system or email. Buyers and sellers are encouraged to keep records of all communications related to refund requests.
**9. Refunds Policy Updates**
SmartTradeHunt.com reserves the right to update or modify this Refunds Policy at any time to reflect changes in our business practices or legal requirements. Users will be notified of any significant changes to the policy via email or through our platform.
**10. Contact Information**
For inquiries or assistance regarding refunds, buyers and sellers can contact our customer support team at Support@SmartTradeHunt.com
**11. Governing Law**
This Refunds Policy shall be governed by and construed in accordance with the laws of state jurisdiction where SmartTradeHunt.com operates, without regard to its conflict of law principles.
This Refunds Policy is designed to ensure a fair and transparent process for handling refunds on SmartTradeHunt.com, while also protecting the interests of both buyers and sellers. If you have any questions or concerns about our refunds policy, please don't hesitate to contact us at info@SmartTradeHunt.com
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